Privacy Notice

Our contact details

Name: Donna Shepherd, Director
Address:

PFL Group Ltd.,
Unit 15 Horseshoe Business Park,
16 Lye Lane,
Bricket Wood,
St. Albans AL2 3TA
Phone: 01923 673977
E-mail: [email protected]

The Type Of Personal Information We Collect

We currently collect and process the following information:

Where we have your consent. For example, when you complete the Contact-Us form on our websites. You may ask us to remove your consent at any time by contacting us at our offices at the address at the top of this notice.
Where we have a contractual obligation. For example, where we have ongoing business obligations for warranties or maintenance responsibilities.
Where we have a legal obligation. For example, working in public spaces where stringent obligations regarding Health and Safety apply.
Where we have a vital interest. For example, we may have to provide personal information if you have an accident.
Where we have a legitimate interest.

How we get the personal information and why we have it

Most of the personal information we hold and process, you provide to us for one of the following reasons:

For us to provide you with information or carry out services requested by you
For you to fulfill services for us
For us to manage and improve our products and practices

We also receive personal information indirectly from people and organisations who introduce you to us in the normal course of business.

We may share your personal information with our clients and their representatives.

We also use advisory agencies and service providers, e.g. for HR advice and Payroll. We may share your personal information with them.

Lawful Basis

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Where we have your consent. For example, when you complete the Contact-Us form on our websites. You may ask us to remove your consent at any time by contacting us at our offices at the address at the top of this notice.
Where we have a contractual obligation. For example, where we have ongoing business obligations for warranties or maintenance responsibilities.
Where we have a legal obligation. For example, working in public spaces where stringent obligations regarding Health and Safety apply.
Where we have a vital interest. For example, we may have to provide personal information if you have an accident.
Where we have a legitimate interest.

How we store your personal information

We store information digitally with:

Our cloud storage provider.
Our Payroll Services provider
Our Accounting and Finance service providers
Our Email service provider
Our website hosting service provider
Our website analytics provider.

Personal information is retained for as long as we have a contractual or other liability, or until the purpose for collecting the information has been satisfied. We dispose of the information by deleting it from the databases.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details specified at the top of this document if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the address at the top of this document.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk